Micropress Printers Ltd. understands that privacy is important.
We respect and value the privacy of everyone who visits our websites;
We will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under law.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
Account – means an account required to access and/or use certain areas and features of our websites;
Data Controller – A “Data Controller” determines the purposes and means of processing personal data while a “Data Processor” is responsible for processing personal data on behalf of a controller.
We are the Data Controller for the data collected and described in this notice.
Cookie means a small text file placed on your computer or device by our websites when you visit certain parts of our websites and/or when you use certain features of our websites. Details of the Cookies used by our websites are set out in section 11, below;
Cookie Law means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]
Data protection legislation means Data Protection Act 2018 and the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
EEA European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
PECR means The Privacy and Electronic Communications (EC Directive) Regulations 2003 including amendments 2004, 2011, 2015 and 2016.
Personal Data means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Websites. This definition shall, where applicable, incorporate the definitions provided in the Data Protection legislation.
We/Us/Our – means Micropress Printers Ltd. A limited company registered in England under company number 1460152
All whose registered address are Fountain Way, Reydon Business Park, Reydon, Suffolk IP18 6DH
2. What Does This Policy Cover?
3. Your Rights
a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have (there are certain exceptions to this right).
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) We do not do any automated decision making and profiling.
i) The ability to opt-in and opt-out of receiving emails from us which you may do by un-subscribing using the links provided in our emails.
j) You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
For more information about our use of your personal data or exercising your rights as outlined above please see part 8, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office: https://ico.org.uk/
4. What Data Do We Collect?
Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4.2 date of birth;
4.4 business/company name
4.5 job title;
4.7 contact information such as email addresses and telephone numbers;
4.8 demographic information such as post code, preferences, and interests;
4.9 financial information such as credit / debit card numbers;
4.10 computer accessing website such as IP address; web browser type and version, operating system;
4.11 a list of URLs starting with a referring site, your activity on our websites, and the site you exit to.
We collect the above information to be able to contact you to deliver services you have requested and to help ensure you get the right information. In addition to fulfil our contractual obligations and to comply with legal obligations to third parties e.g. regulators and funding bodies and to respond to claims and complaints.
5. How Do We Use Your Data?
We must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
5.1 Providing and managing your account.
5.2 Providing and managing your access to our websites to make sure your use of the site is as effective as possible;
5.3 Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
5.4 Personalising and tailoring our products and services for you.
5.5 Analysing your use of our websites and gathering feedback to enable us to continually improve Websites and your user experience; Communicating with you for purposes including contract management, product and service provision and to support your business requirements. This may include responding to emails, text messages, post or calls from you.
5.6 Supplying you with information by email and post that you have opted-in to
5.7 With your permission or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message, post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
5.8 We may use Third Parties cookies on our website, please see section 11 for more information.
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. For more details on security see section 7, below.
6. How Long Do We Keep Your Data?
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Typically we will retain your data for 8 years after the end of contract unless there is a legal reason that we need to keep it for a different period.
Where we have never had a contract with you we will typically keep your data for 5 years
We may keep your data for longer where this is necessary for legal, statistical or historical research purposes. However, we will ensure all personally identifiable information is removed where technically feasible. We will maintain the security and protection of any information we hold.
7. How and Where Do We Store Your Data?
We will only store or transfer your personal data within the European Economic Area. The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:
7.1 All Data is sent securely via https on our website.
7.2 Based on risk assessments where required high risk data is encrypted.
7.3 Access to our systems requires a secure connection
7.4 We take confidentiality seriously. We implement appropriate internal security procedures that restrict access to personal data. These procedures are reviewed from time to time and updated where appropriate.
7.5 Where data is shared with third parties they are bound by contract to do the same.
8. Do We Share Your Data?
8.1 We may share your data with other companies in our group
8.2 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under data protection legislation.
8.3 We may compile statistics about the use of our websites including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.
8.4 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
8.6 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
9. Your Right to Withhold Information
9.1 You may access certain areas of or websites without providing any data at all. However, to use all features and functions available on or websites you may be required to submit or allow for the collection of certain data.
10. How Can I Exercise My Rights?
10.1 If you want to exercise your rights over your personal data you can ask us at any time using the details in part 12. There is not normally any charge for such a request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your request within one month.
Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11.2 By using Websites you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our websites to improve your experience. For more details, please refer to section 11 below. These Cookies are not integral to the functioning of our websites and your use and experience of our websites will not be impaired by refusing consent to them.
11.3 All Cookies used by and on our websites are used in accordance with current Cookie Law.
11.4 Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Websites may not function fully or as intended.
11.5 Certain features of Websites depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 11. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 11, but please be aware that Websites may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
11.6 Websites uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Websites and the productsand services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Websites, it does enable Us to continually improve Websites, making it a better and more useful experience for you.
The following Cookies may be placed on your computer or device
1 – Strictly necessary Cookies – these Cookies enable services you have specifically asked for
2 – Performance Cookies – these Cookies collect anonymous information on the pages visited
3 – Functionality Cookies – these Cookies remember choices you make to improve your experience
4 – Targeting Cookies or advertising Cookies – these Cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
11.7 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
11.8 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Websites more quickly and efficiently including, but not limited to, login and personalisation settings.
11.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
12. Contacting Us
by email at email@example.com
by telephone on 01502 725800
by post at Fountain Way, Reydon Business Park, Reydon, Suffolk IP18
14. Information About Us
Websites are owned and operated by Micropress Printers Ltd a limited company registered in England under company number 1460152 whose registered address is Fountain Way, Reydon Business Park, Reydon, Suffolk IP18 6DH and whose main trading address is Fountain Way, Reydon Business Park, Reydon, Suffolk IP18 6DH
Our data protection officer may be contacted using; the above address; by telephone on 01502 725800; or by email, using firstname.lastname@example.org
Our Key StandardsIn addition to our competitive brochure and leaflet pricing and quality assured production, you can benefit from the following additional services
Four-hour quotation policy
Standard quotations will be produced within a four-hour time window. This can be reduced to one-hour for urgent quotations.
One-hour call back on production issues
If you have any kind of problem with the Micropress service, we always endeavour to fast-track your enquiry and prioritise our response.
Customers always have an alternative contact
What happens when your dedicated account manager is ill or on holiday? Don’t worry, an alternative is always on standby ready to pick up your account queries and questions. Our production management system keeps updates on the progress of all your jobs, allowing easy handover between account managers in the event that it is necessary. We always have our eye on the ball.
Communication between service and production
Unlike other printers, we give our account managers time with the production team to follow the progress of your projects. Our departments’ have a shared responsibility that’s focused on delivering solutions rather than problems to our customers.